The Entreakt platform
Ticketing, pre-orders, CRM, analytics, guest communication, hotels, arenas and AI – in one shared platform for the entire visitor experience.
For restaurants, hotels, arenas, cultural venues and other visitor experiences.
Use Entreakt’s complete ticketing system – or keep your existing one and add Entreakt where it fits.
Two nights. Dinner. Time together.
Guest’s plan
Staff’s plan
Reception · arrival
Restaurant · dinner 18:30
Housekeeping · service
Interactive product tour
The platform
Ticketing, pre-orders, guest relationships and follow-up in one system – for theatres, concert halls, arenas and hotels. Choose what you need today and build on it when you are ready.
Ticketing
A complete ticketing system with seating maps and seat selection, subscriptions and agents. Gift cards, campaigns, scanning at entry, refunds and bookkeeping export are included – or keep your current ticketing system.
Pre-orders
Guests order ahead of their visit and pay at once. Staff get table, time, menu choices, payment and additions in one workflow – all the way to a table set and ready.
CRM
Guest profiles with history and purchases, segments for the right audience and campaigns that bring guests back. Newsletters and messages go out from the same platform as the ticket and the order.
Analytics
Sales, occupancy and add-on sales by evening, venue and period. Reports and bookkeeping data are reconciled with payments, so decisions rest on the same figures as finance.
Hotels
Bookings, packages, restaurant, breakfast and activities come together in one connected plan for the guest. Service requests, preferences and guest communication reach the right team, and reception, kitchen, restaurant and housekeeping share one overview – built on the guest profile in the CRM.
Arenas
Lounges, boxes and corporate bookings with guest lists, tickets, food and drink. Service windows, entry and communication are coordinated so every team knows what to deliver – and when.
AI
AI is part of the platform: a guest assistant that answers from the booking, a staff assistant that summarises the situation and suggests the next step, and search, recommendations and automation built on the platform’s own data.
Guest communication
Text messages and email before, during and after the visit: confirmations, reminders, table numbers, changes and the information guests need. Every message is logged with its status.
Hotel, arena and AI capabilities are introduced as a pilot together with customers.
One platform. Many settings.
Entreakt is a platform for restaurants, hotels, arenas, cultural venues and other visitor experiences. Box office, reception, kitchen and bar work around the same visit.
Hotels & stays
Guests see their whole stay in one plan. Reception, kitchen and housekeeping share the same brief – requests reach the right team straight away.
Part of the platformSee the featuresArena & hospitality
Lounges, invited guests and service windows around the same event. Every team sees what to deliver – and when.
Part of the platformSee the featuresTheatres & concert halls
Tickets, seats, pre-orders and tables in one flow – from the auditorium to the interval.
Part of the platformSee the featuresGuest choices become the team’s plan.
Entreakt Visit brings the information from your systems together – with the right view for every role.
Explore Entreakt’s capabilities in an interactive product tour.
Entreakt Visit connects it all. Specialist systems retain their data and responsibilities.
Entreakt Visit · V-204 · example
16–18 October 2026 · 2 guests
Before arrival · 2026-10-16 14:00
Your stay
Before arrival: reception needs to check room readiness. Pool access is not included and no pool place is booked.
Pool access and late checkout have separate decision owners. Booked does not mean paid or delivered.
Source: PMS / Booking / Restaurant / Activities · 16.10.2026 14:00
Not requested · you can ask Housekeeping for extra towels.
Owner: the property’s Housekeeping team. Status is visible to both guest and staff.
Staff · the same stay
Reception · Check room readiness before arrival on 16 Oct at 15:00. Not yet checked.
Restaurant · 2 dinners booked for 16 Oct at 18:30. Breakfast included 17–18 Oct.
Housekeeping · Not requested · you can ask Housekeeping for extra towels.
Activities · Coastal walk booked for 17 Oct at 10:30.
Changing phase changes the focus, not what has been completed. Confirmed is not delivered.
Source: Service / Booking · 16.10.2026 14:00
Entreakt gathers the picture before anyone needs to look.
Attention items to follow up. An observation is not a completed action.
AI in the platform
Ask Entreakt answers with the right data and a clear next step – right inside the platform.
Harbour weekend · V-204 · 16–18 October 2026
Explore Entreakt’s capabilities in an interactive product tour.
Example answer
Analysis & follow-up
Spot the difference, understand it and follow up with the right data.
Explore Entreakt’s capabilities in an interactive product tour.
Selected venue
2026-10-12–2026-10-18
compared with 2026-10-05–2026-10-11
Find the difference
Six venues are shown above. Select one, then inspect the measures behind its difference.
Source: illustrative sales data · 2026-10-12–2026-10-18 / 2026-10-05–2026-10-11
Several sources. One picture.
How many tickets are sold, how many guests will dine, what is the staffing plan and how did a comparable evening perform?
Explore Entreakt’s capabilities in an interactive product tour.
Current evening · 2026-10-23
Concert Hall · example evening
Tickets sold / seats. Admitted guests: unavailable.
Source: Ticketing system · 2026-10-23 15:00
24 bookings. Booked guests, not guests actually served.
Source: Bookings · 2026-10-23 15:05
Scheduled people and hours. Actual hours worked are still unknown.
Source: Staff system · 2026-10-23 14:45
35 actual hours worked. 800 SEK / h.
Sales including VAT, net of returns. Historical observation, not a forecast. Paid does not mean posted to the ledger.
Source: POS system + Staff system · 2026-10-09
180 of 240 tickets are sold. Six people are scheduled for 30 hours. The comparison evening’s SEK 28,000 and 35 actual hours give SEK 800 per worked hour, for that historical evening only.
Evidence: the four sources and their respective periods above. Attendance, actual diners and current worked hours are missing. Next step: check the service window before 20:30; the data does not establish a staffing forecast.
Guest communication & support
Every question reaches the right owner – with the context already attached.
Explore Entreakt’s capabilities in an interactive product tour.
Staff product support
Context carries over
The question, the case, the source time and previous checks travel with the draft.
Product support
Order A07 · Service · payment pending
Why is the guest’s add-on missing?
Evidence: procedure and log · 16.10.2026 14:00
Already checked: case and status.
The log shows pending payment but no final receipt. It does not establish why an add-on is missing.
Check the correct order, service occasion and latest payment status. Do not mark it paid manually based on this answer.
The contact link opens your email app. You review and send it yourself.
Some views above use illustrative data to show how the platform works.
The staff view
Evening overview, table plan, daily list, messages, products and history.
Staff
Staff see what is happening tonight, what has already been placed and which evenings are coming up — across several service areas and venues.
Product images with illustrative data. Enlarge to read every column. The interface shown is in Swedish.
Pre-orders
No account. Selection, payment, table and additions in one flow.
The menu in the venue’s own style, on mobile and desktop. Table service and bar pickup stay separate.
Pay without an account. Confirmation arrives as soon as payment is complete.
The guest can top up the order until closing time. The addition reaches the same table and appears directly in the staff list.
How one evening works
One flow for the guest. A clear sequence for staff. Automation where it saves time — control where it matters.
A link, QR code or message leads to that evening's menu. Programme and times stay connected to the performance.
Allocation runs automatically at the time you have set before the visit. Table information then goes directly to the guest.
Entreakt sends the table number and map. Staff follow message status and prepare from the Daily list.
Paid in advance, clearly placed, with late additions on the same order. The guest walks straight to the table.
One platform
From theatres and concert halls to hotels and arenas: choose what you need today and add more when you are ready.
The platform
Ticketing, pre-orders, guest communication and follow-up in one staff workspace.
Ticketing
Seat selection, subscriptions, agents, gift cards, scanning and accounting on one platform. Prefer to keep your current ticketing system? Add Entreakt where it fits.
The platform’s hotel, arena and AI capabilities are introduced as a pilot and quoted after joint scoping.
A price you can understand
We set up the menu, draw the table plan and help staff get started. Event support is planned together with you.
Common questions
Yes. Entreakt is a complete ticketing system with seat selection, subscriptions, agents and QR admission. See the ticketing system ↗
No. Keep your existing ticketing system and add Entreakt where it fits – or bring everything together on one platform. We plan integrations together with you.
Entreakt support is reached by email. The support view above shows how a case is prepared — nothing is sent from there. support@entreakt.com
Book a walkthrough for your organisation. We agree scope and connections together. Book a demo ↗
See Entreakt in your organisation
Ticketing, pre-orders, CRM, analytics and AI – shown for your organisation. No contract and no card required.
